1. Booking Fee
1.1 A 40% booking fee is required to secure a booking.
1.2 This booking fee is non-refundable and only transferable with reschedulement, if more than 21 days notice is given
1.3 Bookings are only confirmed once remittance of payment and the payment have both been received. Please contact us prior to paying booking fee to ensure booking time is still available.

2. Rescheduling/Cancellations
2.1 All requests to cancel / reschedule bookings must be made in writing and will be validated with a confirmation text message or email.
2.2 The booking fee is forfeited in the case of rescheduling with less than 21 days notice or cancelling any time after the booking fee has been paid
2.3 Failure to attend a booking will result in forfeit of the entire cost of the booking
2.4 Bookings rescheduled in writing with more than 21 days notice will result in total booking fee being transferred to the new booking date. Rescheduling is subject to availability. Additional fees may apply to rescheduled bookings i.e., travel fees for new locations. 
2.5 Booking fees can be used for bookings up to 12 months from original booking date. After this time, the booking fee is forfeited and cannot be redeemed for future bookings.
2.6 No partial refunds are issued for reducing services or clients.
2.7 If your booked artist is sick or unavailable on your booked date, a suitable replacement will be made to match your preferred style.
2.8 We, the service provider, reserves the right to cancel or reschedule bookings at our discretion. In this case, we may provide a full or partial refund depending on circumstance.
2.9 COVID-19 cancellation policy: If the client is unable to attend an appointment due to COVID-19 or has been told to self-isolate, please provide a medical certificate, and we will reschedule your appointment at no extra cost.

3. Payments
3.1 Studio and 1-2 people bookings: The balance to be paid in person on booking date. (please bring exact amount as no change is available)
3.2 Weddings/group bookings: Balance payment is due 21 days before the booking date (due date and payment details on invoice). 
3.3 Any bank fees applicable must be paid by the client and do not apply to booking cost or refunds.

4. Additional Charges
4.1 Extra-long hair, clip in hair extensions, wet hair not already added to booking result in additional fees added and time needed for booking on the day. Please advise of any of these extra services at the time of booking.
4.2 Early starts before 6am may incur additional $40AUD fee.
4.3 Any and all hotel, street parking, and toll fees incurred by artists/stylists are to be reimbursed by the client. Change of event location may incur additional fees

5. Booking and Arrival Times
5.1 Arrival time for studio and mobile booking 15-20min prior to booking time.
5.2 If the client is late to a booking or not at the location upon artists’ / stylists’ arrival, additional charges may apply. If we are unable to achieve booked services in remaining time and/or are unable to finish later to accommodate lost time, full payment of services is still required.

6. Bridal Bookings
6.1 Bridal Trials can only be booked once the client’s wedding booking has been finalised. Preferred bridal trial dates are not guaranteed due to availability. To avoid disappointment, please secure a trial date as soon as possible.

7. Safety & Hygiene
7.1 Medical Conditions/Allergies: Any known allergies, sensitivities or medical conditions must be made known to us upon booking any appointment
7.2 We are not responsible for any allergic reaction or other medical conditions as a result of using our products and services.
7.3 All artists have been trained in health and hygiene practices and reserve the right to decline services if the client exhibits illness symptoms.
7.4 Clients may not pick up, test or use any of the artists’ / stylists’ products

8. Privacy
8.1 All client information provided to us including personal and financial information is stored securely and not provided to anyone outside of the business.

9. Photography
9.1 Unless otherwise advised by the client when asked, artists may take photos and videos to be used for various marketing including but not limited to social media, website, print marketing, etc.
9.2 We, the service providers, own all rights to any images taken by our artists and reserve the right to use them at any time. If you wish for your photos to be removed from any platform please contact us immediately in writing.

10. Rights to Refuse Service
10.1 We reserve the right to refuse service for reasons such as inappropriate behaviour or non-compliance with our policies.

11. Client Responsibilities
11.1 It is the client’s responsibility to provide a suitable space for setup and to be ready for the appointment to avoid delays.
11.2 The booking client is responsible for all other clients on their booking as well as any other people, pets or children present during booked services. Damage, delay or injury due to the clients and / or their guests is solely the responsibility of the booking client.